Foster Dealer
01268 590198

European Refrigeration Ltd
Unit 8 Annwood Lodge
Business Park
Arterial Road

Company Reg. 5504175

Tel. : 01268 590198
Fax : 01268 590199

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Warranties and Returns

Goods are guaranteed in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at our discretion. Parts and labour under this warranty are guaranteed in the UK mainland only.

Goods that are damaged due to delivery must be reported to ourselves within 24 hours. Large Goods such as refrigerators must be inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting any damage that resulted from delivery. Goods that are missing from delivery must be reported to us in writing within 7 days from delivery.

The warranties do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions.  Gaskets, refrigerants, filter driers, shelves, tray slides, castors and legs, electric lamps, fuses, keys, locks, glass, filters, mains plugs and leads, hose connections and consumables are warranted to be free from defect on delivery only and any damage caused due to delivery must be reported to us within 24 hours to qualify for replacement, repair or refund at our discretion. Goods marked ‘no commercial warranty’ are sold without any warranties unless otherwise stated. Certain Goods may be disposed of in accordance with our or manufacturers safety instructions for replacement, exchange or refund with our prior approval. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges including where the Customer has missed or is unduly late for an arranged call-out. No Goods will be sold on a ‘sale or return’ basis without prior written approval by ourselves. We may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without our prior endorsement or approval.

Old electrical & electronic equipment may be disposed of by prior arrangement in compliance with WEEE regulations. For further details of our WEEE compliance policy see: WEEE.

Statutory rights for Customers placing Orders as private consumers (as defined by law) are not affected.

European Refrigeration offers a two year parts and labour warranty that applies to a range of new Foster Refrigeration products ordered and supplied by Foster Refrigerator. Products covered under the two year warranty are as follows:

Foster Products - Two Year Warranty

Eco Premier Cabinets & Counters, Eco Pro Cabinets & Counters, Slimline and 410 Cabinets, Under counters, Low Level Counters, Prep Stations, Prep Tables, Prep Tops, Specialist Storage Cabinets, Gastronorm Roll-Ins, Bakery Storage Cabinets, Ice Machines, Cabinet Blast Chillers/Freezers, Controlled Thaw Cabinets and all Gamko products.

Foster units covered under a 1 year parts and labour warranty policy are as follows:


Foster Products - One Year Warranty

Dough Retarder Provers, Fast Freezers, Modular and Roll-In Blast Chillers/Freezers, Multidecks, DWC's, Vino Cabinet, Temperature Monitoring Systems and Coldrooms.

This warranty is to the original purchaser only. Foster is responsible for the warranty of the product to the purchaser/end user, including any labour content required in the fitting of parts supplied by Foster. This warranty does not apply to spare parts sales.

In addition to the above, further warranty cover is provided as detailed below: Premier Controller - an extra 12 months parts warranty is available as standard on the Premier Controller so giving 24 months parts cover on this component (Labour not included).


Foster's Responsibility

Coverage :

·         Monday to Friday, 8.30am to 5.00pm

·         No weekend call out or service calls

·         No out of hours coverage

Foster will endeavour to respond to site within 2 working days of the request being sent and acknowledged.

Foster Refrigerator's obligation under this warranty shall be limited to Foster Refrigerator's option to repairing or replacing ex-works, for, any part which under normal and proper use and maintenance proves to Foster Refrigerator's satisfaction to be defective in material or workmanship within 24 months of the original delivery date (12 months for Multidecks and Coldrooms), provided notice of such defect is given within 14 days of the defect being discovered.

This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

Foster Refrigerator hereby limits liability upon any claim arising in respect of negligence by Foster Refrigerator in the manufacture of a part or a new product to the terms and conditions of the obligations as outlined above. Further, in the event that Foster Refrigerator should be the subject of a claim in negligence by any other party in respect of a part or new product supplied to the Buyer, the Buyer shall indemnify Foster Refrigerator for any such claim which exceeds the limitation of liability as set out previously herein.

Please note that Foster's standard Terms and Conditions apply to this warranty.

If a defect comes to light after the official warranty has expired, this may be brought to the attention of Foster Refrigerator, who in the interests of customer relations, will give the matter full consideration.


Products and Parts covered under this Warranty:

The warranty applies to the following reach in, integral products:

Premier Cabinets and Counters, Gastro Pro Cabinets and Counters, 410 Range, Under Counter      Cabinets, Work Out Cabinets, Low Level Counters, Specialist Storage Cabinets, Prep Stations, Prep Tops, Drinking Water Coolers, Barmasters, Cabinet Blast Chillers and Freezers, Bakery Cabinets and Counter, Gastronorm Roll Ins and Ice Machines.

Coldrooms installed with a Solo Plus unit, where the product is supplied, installed and commissioned through Foster or its Dealer network are also covered.

All other products have a one year parts only warranty.


Parts Excluded from this Warranty:

(The items below and calls will be charged for):

·         second-hand products.

·         any products supplied for remote application (one year parts only warranty will apply).

·         products or parts subject to misuse, abuse, overloading, power surges, alteration, neglect,  damage.

·         fire, flood, Acts of God or operation outside accepted normal conditions e.g. high ambient.

·         any product or part that has been attended by a non-authorised installation or service person,   which in Foster Refrigerator's opinion may have had an adverse effect on the product or its operational stability.

·         loss of food or contents of the product due to failure for any reason.

·         any equipment connected to the product but not supplied by Foster Refrigerator.

·         any claim in excess of the original product price.

·         any additional damage caused by the delay or failure by the end-user to notify the Dealer or Dealer to Foster Refrigerator of an existing defect.

·         consequential loss or damage, cost of repairing or replacing other property which is damaged, loss of time, loss of profits, potential profits, loss of goodwill or any other incidental damage of any kind.

·         gaskets, cabinet doors, counter drawers, handles, refrigerant, liquid line driers, shelves, tray slides, ladder rack and fixings, unit cover, castors and legs, cabinet shell, electric bulbs, fuses, keys, glass, filters, mains plug and lead, hose connections, blocked drains and

          consumables e.g. batteries, printer cartridges, paper rolls.

·         products where Foster Refrigerator is denied access to the equipment for inspection or servicing at a convenient time.

·         products where the customer has not properly maintained the equipment in accordance with instructions, literature or directions issued by Foster Refrigerator, such as failing to clean the condenser on a regular basis.

·         Fuse blown.

·         No fault found, abortive calls for whatever reason

Warranty is provided only if the unit is serviced and maintained in accordance with the  manufacturers recommendation.

Gold plus warranty is European Refrigeration own name for the Fosters warranty.

All other manufacturers ‘s new equipment  offer a 1 year warranty on parts and labour.

All repairs are covered by a 3 month warranty on parts only, labour and callout is chargeable.

Any Goods or parts remain the property of  European Refrigeration Ltd until paid for in full.

Any non payment of chargeable repairs invalidates any warranty.